Shipping Information

How long will it take to get my package?

For security and legal reasons, we are now including our company name on all packages and mail correspondence. On the shipping label below the ship-to address, it will say in small type "Order from" In addition, all correspondence from will include our company name above the return address.

Shipping fees are based on your total order, excluding tax and gift wrap. The minimum rate is $5.95 for standard shipping. Our standard shipping and processing rates are for the continental United States only.

Order Value
(before tax)
Shipping & Processing
Up to $20.00 $5.95
$20.01 - $50.00 $7.95
$50.01 - $75.00 $10.95
$75.01 - $100.00 $12.95
$100.01 - $200.00 $14.95
$200.01 - $300.00 $16.95
$300.01 - 400.00 $18.95
$400.01 and Up $20.95
Rush Shipping*
2 Day Rush*
Add $10 to the shipping fees at left
Next Day Rush*
Add $15 to the shipping fees at left
Canadian Shipping
Standard Mail
Add $5 to the standard shipping rate at left
*For all Rush orders, please allow one additional day for processing. Rush not available to APO/FPO addresses.

Standard Shipping
Our goal is to ship your order as quickly as possible - subject to availability, receipt of payment, and credit authorization. (We'll inform you if an item is temporarily out of stock.)

Delivery dates are estimates only. Delivery calculation starts on the first business day after the order is placed. Delivery estimates to Canada are to your door. (Business days are Monday through Friday, not including holidays.) Use guaranteed rush shipping to ensure arrival by a specific date. (See below.)

If your order is shipped to more than one address, a $5.95 fee is charged for each additional address. Canadian orders are subject to Canada Delivery fees, which are costs paid through a customs broker to allow delivery to your door. All prices quoted are in U.S. Dollars.

Shipping to Canada
All shipments are sent via Canada Post. Canadian deliveries reflect costs paid through a customs broker for delivery to your door. Express shipping is available to Canadian addresses for an additional US$10. Most items will arrive approximately 2 days faster than standard Canadian shipping, though we cannot guarantee an exact delivery date. All prices listed are in US currency.

Rush Shipping
Rush shipping is available for most items and addresses (except APO/FPO addresses) at an additional cost. Most items can be delivered within two business days anywhere in the continental U.S. Delivery calculation starts on the first business day after the order is placed. (Business days are Monday through Friday, not including holidays.)

Orders to Alaska, Hawaii, and Puerto Rico may only ship via 2nd Day or Next Day Rush. Orders to other U.S. territories may only ship via Next Day Rush.

Order Status
Click here to view the status of your order(s) and track the shipped packages online. You will need to enter your order number, credit card type, last four digits of your credit card number, last name, and zip code. If you have a question about your order, please call our toll-free customer service number: 1-800-491-7514, Monday-Sunday, 7 AM to 10 PM Central Time.

*Hot Wheels Customs Orders
Our goal is to deliver your order within 4 weeks. Next day and second day air are available for an additional charge, but NOT Guaranteed. Rush shipping applies at the point of shipping finished product. It does not speed up the approval and manufacturing process. To find out the expected delivery based on the shipping method you select, see the order summary page just prior to placing your order.